Failed payment means Stripe could not complete a required subscription charge.
Open Settings → Plan & Billing → Manage billing, update or replace the payment method, and complete any open invoice. LightDrive sends a payment-failure notice and reminder to the verified recovery email.
The account remains in failed-payment status for seven days from the recorded failure. If payment is not resolved by that deadline, it becomes Suspended. Successful payment returns the account to Active and clears the failure state.
Do not submit the same payment repeatedly while a confirmation is pending. Refresh billing status first.