Account status coordinates access across the Vault, mailbox, calendar, contacts, Books, and billing.
- Unverified: registration is incomplete; Vault storage is 1 MB and outgoing mail is disabled.
- Active: the account has its plan services and quota.
- Failed payment: payment needs attention before suspension.
- Restricted: selected access is limited while an account, billing, trial, or policy action is pending.
- Suspended: access is limited during a 14-day grace or review period.
- Soft-deleted: service access is disabled and retained data is awaiting restoration or permanent deletion according to the reason.
The status card in Settings → Plan & Billing gives the controlling reason, date, and available action for your account.