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Table of Contents

Chapter 7 — Contacts

7.9 Troubleshooting Contact Sync

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  1. Confirm the URL is https://dav.lightdrive.one/USERNAME/contacts/ with your LightDrive ID in place of USERNAME.
  2. Use your full LightDrive email address as the username and a current Contacts-only password from Contacts → Mobile & app connections, or a current Email & contacts password from Settings → Security → App & device access.
  3. If the app cached an old credential, remove the saved password and enter the correct newly created password when prompted.
  4. Confirm that the Contacts collection is enabled and the app has contacts and background permissions.
  5. Check which account owns a missing contact; device-only and third-party contacts are not sent to LightDrive.
  6. After synchronization completes, confirm the change in the Vault Contacts app and refresh contacts in LightDrive Email.

The main Vault password, Vault app passwords, and Email-only passwords do not work for CardDAV. Do not bypass a certificate warning. If the exact HTTPS address still produces one, stop and contact Support.