Open Settings → Plan & Billing and read the status card. It identifies the controlling reason, deadline, and available action.
Restricted indicates limited service while verification, trial billing, reinstatement confirmation, or another account action is pending. Suspended indicates a 14-day limited-access period after a canceled term, unresolved failed payment, or standard policy action.
Complete the displayed payment, plan, policy, or confirmation step. Download important data while access permits it. If the status is policy-related or no self-service action appears, contact Support and include the LightDrive ID and status message.