12.2 Creating a Support Ticket

1. Open Settings → Support.
2. Select the category that best matches the problem.
3. Enter a brief subject.
4. Describe what happened, what you expected, the device or app involved, and the exact error text.
5. Mark urgent only if you cannot access your files, account, or email.
6. Select Send support request.

The form accepts text up to 10,000 characters and does not accept attachments. Describe a screenshot’s important text in the message. LightDrive assigns a ticket key and stores the conversation in your Support page.