Open Settings → Support and scroll to Your support tickets.
Active tickets appear first. Select one to read the complete conversation and current status. Use Refresh to request the latest messages. Closed tickets are kept in a separate collapsible list.
Status reflects who needs to act: Open indicates an active request, Pending user indicates that Support is waiting for your response, and Closed ends that conversation.
A closed ticket cannot receive another reply. Create a new request if the issue returns and refer to the earlier ticket key when it is relevant.